Customer Service

customer service

Contact Info

Monday - Saturday 10 am - 6 pm eastern standard time

1. Registering an Account & Mailing List
To register for a PumpkinandBean.com account, click on the Register link at the top left corner of the website. Complete the information requested on the next page and click on submit. You have now registered for a PumpkinandBean.com account and added yourself to the mailing list.

2. Payment Methods
We currently accept American Express, Visa, Mastercard, Discover and Pumpkin & Bean Gift Certificates. Credit card payments are processed through industry standard secure servers. We do not accept checks or money orders at this time.

If you would like to place your order offline you may send us an e-mail.

Please include the following information:
Billing Name , E-mail, Home Address, and Telephone Number 
Shipping Name, E-mail, Home Address and Telephone Number 
Item Name(s), and Item Number(s). Size, Color, Qty. 
Shipping Method (Please include if you would like the item gift wrapped) 
Payment Method and Information (please include the 3 digit number located on the back of the card and for Amex the 4 digit number located on the front) 

After we receive your order we will e-mail you confirmation. If you haven't received confirmation within 2 days please e-mail customer service for status.

3. NJ Resident Sales Tax
Enjoy no sales tax on clothing, footwear, all inner and outer wear, head wear, gloves and mittens, neckwear, hosiery, baby receiving blankets, buntings, bibs, belts, baby wipes, costumes, and neckties. Items that are subjected to NJ 7% sales tax include all candy, books, toys, bath products, grooming products, towels, electronics and discs, greeting cards and gift wrap, rainwear shoes and accessories, backpacks, bags, wallets, barrettes, headbands, elastic ponytail holders, belt buckles, and jewelry.

4. Size Chart
Please use the following size chart to help determine sizing. We include a note on fit for all garments it is located on the item page. Please e-mail Customer Service if you would like measurements of the item. Please include the item number, size and what measurements you would like (length, width, waist).

clothing size chart

shoe size chart

*Please note that due to variations between children, brands and styles and personal preference we cannot guarantee fit.*

5. Gift Wrap Options
We offer no additional charge for gift wrapping. We will also include a gift card. On the final checkout page, you can enter your gift card message. Gift receipts are also included. Clothing and accessories are packaged in Pumpkin & Bean gift boxes. Items that do not fit in the gift boxes are wrapped accordingly. Gift Baskets are also available with multiple item purchases to see if your purchase is eligible for special gift wrapping please e-mail customer service. Sorry but we do not wrap sale items !!

6. Gift Certificates
Gift Certificates are available to be purchased online. We have two options available for delivery. You may have the Gift Certificate e-mailed or delivered regular mail. Items purchased with a gift certificate are treated as regular purchased items and are subjected to the same policies. 

7. Customer Satisfaction
We strive for excellent customer satisfaction. If you have a issue or a complaint about your experience with PumpkinandBean.com, Pumpkin & Bean Store, Pumpkin & Bean Hair Salon, Pumpkin & Bean Birthday Parties we want to hear about it. Please e-mail Customer Service anytime and we will try to resolve or correct the issue. We would also love to hear about your good experiences with us so feel free to share anything you may have to say about our store and staff.

8. Technical Problems
If you are experiencing Technical problems with our site please e-mail us at pumpkinandbean@aol.com or call us and we will work with you to address the issue that you are experiencing on our site.

 

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